Effective Date: November 29, 2025.

Last Updated: November 29, 2025.

At Roam, we believe you should know exactly what happens with your information. This Privacy Policy explains our practices in plain language—what we collect, why we collect it, and how you control it.

The short version: We collect what we need to make Roam work and get better. We don't sell your data. You can opt out of helping us improve our AI. You control what you share.

By using Roam, you agree to this Privacy Policy.

1. Information We Collect

1.1 What You Give Us

Account Basics: Email (not collected for users under 13), username, password, and date of birth (to verify age and apply appropriate protections)

Your Creations: The prompts, images, videos, and games you make with Roam

Communications: Messages you send us for support or feedback (parental contact information for Child Users)

Optional Profile Info: Display name and avatar if you want to personalize your account (restricted for Child Users)

Payments: Apple handles all payment processing. We only receive confirmation that a purchase was successful.

For Child Users (Under 13): We collect significantly less information - only username, password, date of birth, and in-app creations. No email, no contact info, no social connections.

1.2 What We Learn Automatically

Device & Connection Info: What device you're using, your general location (country/region based on IP address), and basic connection information

How You Use Roam: Which features you use, when you use them, and what kinds of games you create (this helps us make Roam better)

Technical Data: Error logs and performance information to fix bugs

Cookies & Similar Tech: Small files that remember your preferences and keep you logged in

1.3 From Other Services

Sign-In Services: If you use Google or Apple Sign-In, we receive your basic profile info (name, email, profile picture)

2. How We Use Your Information

We use the information we collect to provide you with a great experience and continuously improve Roam:

2.1 Providing the Service You Love

• Create and manage your account

• Let you create, save, and share amazing games

• Process subscriptions and purchases

• Provide helpful customer support

• Keep you informed about important Service updates

2.2 Making Roam Better

We're constantly working to improve Roam's AI capabilities and features. With your permission, we may use what you create to:

• Enhance the quality and accuracy of game generation

• Develop new creative tools and features

• Fix bugs and improve performance

• Ensure content meets our community standards

You're in control: Opt out anytime in Settings > Privacy Controls > Service Improvement. This won't limit any of your creative capabilities.

Child Users (Under 13): Content from users under 13 is automatically excluded from Service improvement and AI training. We only use it to provide the core app functionality.

2.3 Keeping Everyone Safe

• Prevent spam, fraud, and abuse

• Enforce our zero-tolerance policy against abusive, harmful, or objectionable content

• Remove content that violates our Terms of Service or community standards

• Verify that users meet age requirements

• Protect the security of the platform and our users

• Report illegal activity to law enforcement when required by law

We use a combination of automated systems and human review to moderate content. If your content is removed and you believe it was a mistake, you can request human review at hi@roam.fr.

2.4 Understanding How Roam is Used

• See which features people love (and which need work)

• Understand technical performance and fix issues

• Plan new features based on what creators want

2.5 Staying in Touch (Only If You Want)

• Share news about features you might enjoy

• Send occasional tips to help you create better games

• Ask for your feedback to make Roam better

You can opt out of promotional emails anytime.

2.6 Legal Stuff

• Comply with laws and regulations

• Respond to valid legal requests

• Enforce our Terms of Service

3. How We Share Your Information

We don't sell your personal information. Period.

Here's when we share information with others:

3.1 Service Providers Who Help Us Run Roam

To operate Roam, we work with trusted companies that help us deliver the Service. These include:

Cloud Infrastructure Providers: Store your data securely and keep Roam running smoothly

Authentication Services: Help you sign in securely using existing accounts

Analytics Platforms: Help us understand how Roam is being used so we can make it better

Payment Processors: Handle subscription and purchase transactions securely (Apple processes all App Store payments)

Content Delivery Networks: Ensure games load quickly wherever you are

Communication Tools: Help us send you emails and notifications

These partners only access the minimum data needed to do their job, and they're contractually required to protect your information and use it only for the purposes we specify.

3.2 When You Choose to Share

When you make your games public or share them with other users, those creations become visible according to your sharing settings. You control who sees what you make.

3.3 Legal Requirements

We may share information when required by law, such as:

• Responding to valid legal process or government requests

• Protecting against fraud or security threats

• Enforcing our Terms of Service

• Protecting the rights and safety of our users

3.4 Business Changes

If Roam is acquired or merged with another company, your information may be part of that transaction. We'll notify you if this happens.

3.5 Aggregated Insights

We may share statistics and insights that can't identify you individually—like "70% of users create their first game within 10 minutes" or "puzzle games are trending this month."

4. International Data Transfers

Roam serves creators around the world, which means your data may be processed in different countries, including the United States.

If you're in Europe: We follow strict data protection frameworks (EU-US Data Privacy Framework and Standard Contractual Clauses) to ensure your data is protected no matter where it's processed.

Security first: We use encryption, access controls, and other safeguards to protect your information during transfer and storage.

5. How Long We Keep Your Data

While you're using Roam: We keep your account and creations for as long as your account is active.

When you delete something: Deleted content is removed from our active systems but may remain in backups for up to 90 days.

When you delete your account: Your personal data is deleted, though we may keep some information longer if required by law (like tax records or to prevent fraud).

Service improvement data: If you've opted in to help improve our AI, the learning from your creations may remain in our models even after deletion, but we don't keep identifiable copies of your specific content.

Child Users (Under 13): When a parent requests deletion of a Child User account, we delete all associated personal information within 30 days, including from backups. Child User data is never used for AI training, so there's no retention for that purpose.

6. Your Privacy Rights

You have rights over your personal information. Here's what you can do:

6.1 Rights for Everyone

See your data: Request a copy of the personal information we have about you

Fix mistakes: Correct any inaccurate information

Delete your data: Request deletion of your account and personal data (some legal exceptions may apply)

Unsubscribe: Stop receiving promotional emails anytime using the unsubscribe link

6.2 If You're in Europe (GDPR Rights)

You have additional protections:

Limit how we use your data: Request restrictions on certain types of processing

Take your data elsewhere: Get your data in a portable format

Object to processing: Say no to processing based on our legitimate interests or for marketing

Withdraw consent: Change your mind about things you previously agreed to

Human review: If automated content moderation affects you, request a person reviews the decision

File a complaint: Contact your local data protection authority if you have concerns

6.3 If You're in California (CCPA/CPRA Rights)

Know what we know: See what categories of data we collect and how we use it

Delete your data: Request deletion with some exceptions for legal compliance

Fix errors: Correct inaccurate information

Opt out of sharing: We don't sell data, but you can opt out of certain sharing practices

No discrimination: We won't treat you differently for exercising your rights

Automated decisions: For significant decisions made by AI, you can opt out and request explanations

6.4 Users Under 18

Child Users (Under 13): Your parent or guardian must exercise privacy rights on your behalf. Parents can email hi@roam.fr to access, correct, or delete your information.

Teens (13-17): We don't sell or share personal information of users under 18 without explicit permission. You can exercise privacy rights yourself or with parental assistance.

6.5 How to Exercise Your Rights

Email us at hi@roam.fr with "Privacy Rights Request" in the subject line.

We'll respond within 30-45 days depending on your location. We may need to verify your identity first.

California residents: You can authorize someone to make requests on your behalf. We honor Global Privacy Control (GPC) signals.

7. Privacy For Our Users (COPPA Compliance)

Roam is rated 9+ and welcomes users of all ages with appropriate safeguards.

7.1 Users Under 13 (Child Users)

Parental Consent Required: If you are under 13, you may only use Roam with verifiable parental consent. Your parent or guardian must approve your account creation.

Limited Data Collection: For Child Users, we collect only the minimum information necessary to provide the Service:

• Username (no real names required)

• Password (encrypted)

• Date of birth (to verify age)

• User Content created within the app

• Basic technical information needed for the app to function

What We DON'T Collect from Child Users:

• Email addresses or contact information

• Precise geolocation data

• Persistent identifiers for advertising

• Social media account connections

No AI Training: Content created by Child Users is NOT used to train our AI models or improve our algorithms. It is used only to provide the core Service features.

Restricted Features: Child User accounts have limited social features, no public profiles, and enhanced content filtering.

7.2 Parental Rights

Parents of Child Users have the right to:

• Review the personal information we've collected from their child

• Request deletion of their child's account and all associated data

• Refuse to permit further collection of their child's information

• Revoke consent at any time

To exercise these rights, email us at hi@roam.fr with "Child Account - Parent Request" in the subject line. We will verify parental identity before processing requests.

7.3 Users 13-17

Teens 13-17: You can use Roam without parental consent, but we recommend reviewing your account settings with a parent or guardian. Some features may have additional safety restrictions.

AI Training Opt-Out: Teen users can opt out of AI training in Settings > Privacy Controls just like adult users.

8. Keeping Your Data Secure

We take security seriously and use industry-standard protections:

• Encryption: Your data is encrypted when it travels between your device and our servers, and when it's stored

• Access controls: Only authorized team members can access data, and only when necessary

• Regular security reviews: We continuously test and improve our security measures

• Trained team: Our employees receive training on data protection best practices

Important: While we do everything we can to protect your data, no system is 100% secure. We can't guarantee absolute security, but we're committed to doing our best.

9. Third-Party Links And Services

The Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes To Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. We will notify you of material changes via:

• Email notification

• In-app notification

• Prominent notice on our website

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Roam App, Inc.
2261 Market Street STE 22495
San Francisco, CA, 94114
United States
Email: hi@roam.fr

EU Representative: [If required under GDPR, designate an EU representative]

UK Representative: [If required under UK GDPR, designate a UK representative]

Data Protection Officer: [If applicable, provide DPO contact information]

12. Supplemental Notices

12.1 California Notice at Collection

If you're in California, here's a quick summary:

What we collect:

• Basic identifiers (email, username, device info)

• What you create and how you use Roam

• Subscription and purchase history

• Content you upload and generate

Why we collect it: To provide Roam, improve our AI, keep everyone safe, and meet legal requirements (see Section 2 for full details)

Who we share with: Service providers who help us run Roam (hosting, analytics, payment processing), and legal authorities when required by law

How long we keep it: See Section 5 above

Your rights: You can access, delete, or correct your data. See Section 6.3 for details.

We don't sell your personal information.

Minors Under 13: We do not sell or share personal information of Child Users. We do not use their data for AI training or any purpose beyond providing core Service features.

12.2 Nevada Residents

Nevada residents may opt out of the sale of covered personal information. We do not sell personal information as defined by Nevada law. For questions, contact hi@roam.fr.

12.3 Virginia, Colorado, Connecticut, Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have rights similar to those described in Section 6.3 for California residents, including rights to access, delete, correct, and opt out of targeted advertising and sales. Contact hi@roam.fr to exercise these rights.

13. Why We Process Your Information

If you're in Europe, here's the legal basis for how we use your data:

Your consent: Marketing emails, service improvement opt-in, certain cookies

To provide the service: Account creation, delivering features you use, processing payments

Our legitimate interests: Making Roam better, analytics, preventing fraud, keeping the platform secure (we balance these against your rights)

Legal requirements: Following laws, responding to valid legal requests, tax obligations

You can withdraw consent or object to processing based on legitimate interests by emailing hi@roam.fr.

14. If You're Using Roam on iOS

Tracking permission: iOS will ask if you want to allow Roam to track activity across other apps and websites. You can change this anytime in iOS Settings > Privacy & Security > Tracking.

Privacy labels: Check out our App Store listing to see exactly what data we collect—it's all listed clearly in Apple's privacy nutrition label.

Sign in with Apple: If you use this option, you can hide your real email address. Apple will create a private relay address that forwards to you.

Questions? We're here to help. Email us at hi@roam.fr if anything is unclear or if you want to exercise any of your privacy rights.

Thanks for trusting Roam with your creativity.